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Support & Maintenance

Supporting your digital needs, no matter the size.

How we do it

We offer support and maintenance agreements that vary in nature and scope, depending on your business requirements.

 

Our support and maintenance can be on websites and digital products that are built by Decode but we also offer support and maintenance on sites and products that haven’t been built by us.

Support & Maintenance

We work through a detailed discovery process where we do an overall audit of the landscape.

  • General support and maintenance for websites & digital products
  • Plugin upgrades & maintenance
  • Functional feature backlog rollout
  • Security updates
  • Content updates
  • Back ups
  • Technical support
  • Testing & Compatibility checks
  • API Integration management & updates
  • Site performance monitoring

Our Approach

Seamless Solutions Delivered Through Our 4D Approach: Discover, Design, Develop, Deploy.

At Decode, we work collaboratively with you or your clients to ensure we understand your business requirements and objectives. We then lean on our team of specialists to ensure we bring you the best service, quality product development and support.

Let’s chat

We provide Support & Maintenance

Reliable Support & Maintenance Across Leading Platforms and Custom Solutions to Keep Your Digital Solutions Running Smoothly.

Our support and maintenance services ensure your digital platforms run smoothly and efficiently, covering Salesforce Commerce, Adobe Commerce, Shopify, WordPress, Dato, Sanity, and custom-built solutions. From troubleshooting to updates and optimisation, we provide expert assistance to keep your business performing at its best.

We provide Support & Maintenance

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Some of our latest work in Support & Maintenance

What our clients say about us

“Working with Decode Studio has been an absolute dream. The solutions built as part of the collaborative work he and his team facilitated has meant we arrived at a spot which was originally not thought possible. It was apparent early on that the Decode Studio team are the best in their field and we could not begin to imagine working with anyone else for our complex and sometimes 'outside the box' requests.”
Dean Mamo
Head of Member Services | Australian Banking Association