Decode Agency ("Decode," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) and other applicable Australian laws.
1. Collection of Personal Information
We collect personal information that you provide to us directly, including:
- Contact Form Submissions: When you use our contact form on our website (decode.com.au), we collect your name, email address, phone number, and any other details you provide in your message.
- Other Interactions: If you interact with us via email, phone, or in person, we may collect personal information necessary to fulfil your request or provide our services.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries or requests.
- To provide and improve our development services.
- To communicate with you about our services, projects, or other relevant updates.
- To comply with legal obligations.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose your personal information:
- To our service providers, such as HubSpot, for managing and storing your data securely.
- As required by law, regulation, or court order.
- To protect the rights, property, or safety of Decode, our clients, or others.
4. Data Storage and Security
We store your personal information securely, both digitally and physically, and take reasonable steps to protect it from misuse, loss, and unauthorised access. HubSpot is used to store data securely in compliance with global standards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. To make a request, please contact us using the details below.
6. Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage statistics. By using our website, you consent to the use of these technologies. You can disable cookies through your browser settings, though some features of our website may not function properly without them.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
8. International Data Transfers
Some of your personal information may be stored or processed by third-party providers located outside Australia, including HubSpot’s data centres. We ensure these providers comply with privacy standards equivalent to Australian law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Decode Agency
Email: [email protected]
Website: https://decode.com.au
Address: Level 2/27 Grange Rd, Cheltenham, Victoria, Australia
Last Updated: 24/01/2025